Hmm. “Kim said the shift wasn’t as dramatic as it might seem. ‘The core problem in both cases is performance at scale...
Hmm. “Kim said the shift wasn’t as dramatic as it might seem. ‘The core problem in both cases is performance at scale. In banking and insurance, results vary, not because of motivation, but because training, feedback, and confidence differ. Traditional coaching can’t reach everyone, and managers can’t sit in on every conversation.’”